Returns & Refunds
CUSTOMER FIRST PROMISE
At MG Lawn Mowers, we want you to feel confident when shopping with us.
If your order arrives damaged or defective, or if you need to return an eligible item that does not meet your expectations, we aim to make the return and refund process clear and straightforward.
Our goal is to provide clear information about your options and handle eligible returns, exchanges, and refunds fairly and efficiently.
RETURN ELIGIBILITY & TIME-FRAME
You may request a return or exchange within 30 days of receiving your order.
To be eligible for a return or exchange, the item must:
• Be unused and in its original packaging
• Be free from damage, stains, or modifications
• Include all original components, accessories, and manuals, where applicable
• Be accompanied by your original receipt or order confirmation number
Items marked as "Final Sale" and custom-made products are not eligible for return unless the item is defective.
Returns that do not meet the eligibility requirements above may not qualify for a refund or exchange.
HOW TO START A RETURN
To request a return or exchange, please contact us at support@mglawnmowers.store.
Please include:
• Your order number
• The item or items you would like to return
• A brief explanation of the reason for the return
• Photos of the item and packaging, if the item arrived damaged or defective
Our customer support team will review your request and respond within 1–2 business days with the next steps. If your return is approved, we will provide the applicable return instructions and, where applicable, a return shipping label.
Please do not send an item back without first contacting us and receiving return instructions.
RETURN SHIPPING
For damaged or defective items, MG Lawn Mowers will cover the full return shipping cost.
For returns requested due to a change of mind or personal preference, you may be responsible for the return shipping costs unless otherwise specified by MG Lawn Mowers.
When a return shipping label is provided by us, applicable tracking information will be available so you can monitor the return shipment.
Return shipping costs and responsibilities will be communicated as part of the return instructions when your request is approved.
REFUNDS
Once your returned item has been received and inspected, we will process an eligible refund within 7 business days.
Approved refunds will be issued to the original payment method used for the purchase.
You will receive a confirmation email once your refund has been processed.
After MG Lawn Mowers processes the refund, it may take an additional 3–5 business days for the funds to appear in your account, depending on your bank or payment provider.
EXCHANGES
If you would like to exchange an eligible item, please contact us before returning the product.
Exchanges are available for products of equal or lesser value, subject to product availability and return approval.
The replacement item will be shipped after the returned item has been received and approved.
If the replacement product is of lesser value, the applicable difference will be handled as part of the exchange process.
ORDER CANCELLATIONS
Orders may be canceled within 24 hours of purchase, provided the order has not yet been shipped or dispatched.
To request a cancellation, please contact us as soon as possible at support@mglawnmowers.store and include your order number.
If an order has already been dispatched, it can no longer be canceled and must follow our standard return procedure outlined in this Returns & Refunds Policy.
PRODUCT CONDITION GUIDELINES
To qualify for a return or exchange, products must be:
• Unused and in their original, undamaged packaging
• Returned with all included accessories, manuals, and components
• In a condition that allows the product to be inspected and reasonably considered suitable for resale
Items that are returned damaged, modified, stained, incomplete, or otherwise in a condition that is not suitable for resale may not qualify for a refund or exchange.
If a returned item does not meet the applicable return requirements, we will contact you regarding the condition of the item and the available options.
DAMAGED OR MISSING ITEMS
If your order arrives with a damaged product or missing components, please contact us within 48 hours of delivery at support@mglawnmowers.store.
To help us review the issue, please provide:
• Your order number
• A description of the missing or damaged item or component
• Clear photos of the product
• Clear photos of the original packaging and shipping materials, where applicable
After reviewing the information provided, we will work with you to arrange an appropriate resolution, which may include a replacement or refund, depending on the circumstances and availability.
NO HIDDEN FEES OR RESTOCKING CHARGES
MG Lawn Mowers does not charge restocking fees or hidden return costs.
Any return shipping responsibility that applies to a return is explained in the Return Shipping section of this policy.
We aim to provide clear information about any costs that may apply before you proceed with an eligible return.
REFUND DISPUTES & RESOLUTION
If you have a question about a return, exchange, or refund, or if you believe there has been a delay or an issue with your refund, please contact our Customer Support team directly.
We will review your order and the relevant return information and work with you to resolve the matter.
Please contact us using the information provided below so we can assist you as efficiently as possible.
CONTACT INFORMATION
Business Name: MG Lawn Mowers
Business Email: support@mglawnmowers.store
Business Phone: +1 (406) 606-3259
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM EST (New York)
Business Address: 4569 S Centinela Ave, Los Angeles, California 90066, United States
For return, refund, exchange, or cancellation requests, please contact us at support@mglawnmowers.store and include your order number.